LuxWash Co.
Terms & Conditions
Last updated: August 21, 2026
1. Services
LuxWash Co. ("LuxWash," "we," "us") provides exterior pressure washing, soft washing, and related maintenance services to residential and commercial customers across the Bay Area. Estimates are based on the information and property access provided at the time of booking; the final scope and price may be adjusted after an on-site or photo-based assessment if the property's actual condition differs materially from what was described.
2. Quotes & Payment
Quotes are valid for 30 days unless otherwise stated. Payment is due upon completion of service unless a maintenance plan or invoiced commercial account has been agreed to in writing. We accept payment through our secure online invoicing system. Recurring maintenance plans are billed on the frequency selected at signup and may be paused or cancelled at any time with no long-term lock-in contract.
3. Scheduling, Access & Weather
You agree to provide safe and reasonable access to the areas being serviced, including moving vehicles, furniture, or other obstructions prior to our arrival. Appointments may be rescheduled due to weather, safety conditions, or circumstances beyond our control; we will make reasonable efforts to notify you and reschedule promptly. A missed appointment due to lack of property access may be subject to a trip/rescheduling fee.
4. Property Condition & Pre-Existing Damage
Pressure washing and soft washing can reveal pre-existing wear, cracks, loose material, or prior improper repairs that were not visible before cleaning. LuxWash is not responsible for damage resulting from pre-existing conditions, deteriorated or improperly installed surfaces, materials incompatible with standard cleaning methods, or unmarked hazards (e.g., irrigation lines, low-voltage wiring) that were not disclosed prior to service.
5. Insurance
LuxWash Co. carries general liability and workers' compensation insurance coverage up to $5,000,000. In the rare event that our work directly causes damage to your property, please notify us within 48 hours of service so we can inspect and address the issue.
6. Satisfaction & Re-Service
If any area of your property was not cleaned to the standard agreed upon in your quote, contact us within 72 hours of service completion and we will return to re-clean the affected area at no additional charge. This guarantee covers re-service of the originally quoted scope only.
7. Photos & Marketing
We may take before/during/after photos or videos of the work performed for quality assurance and training purposes. With your permission, we may also use these images in our marketing materials, website, and social media. You may opt out of marketing use at any time by contacting us — this will not affect the service performed on your property.
8. Cancellations
You may cancel or reschedule a booked appointment at no charge with at least 24 hours' notice. Cancellations made with less than 24 hours' notice, or a missed appointment due to no access to the property, may be subject to a trip fee.
9. Limitation of Liability
To the fullest extent permitted by law, LuxWash Co.'s total liability for any claim arising from our services is limited to the amount paid for the specific service giving rise to the claim, except where a claim is covered under our liability insurance as described above.
10. Governing Law
These Terms & Conditions are governed by the laws of the State of California. Any dispute arising from these terms or our services will first be addressed through good-faith direct negotiation before either party pursues formal legal action.
11. Changes to These Terms
We may update these Terms & Conditions from time to time. The version posted on this page at the time of your booking governs that transaction. Continued use of our services after changes are posted constitutes acceptance of the updated terms.
Questions about these terms? Contact us at (925) 396-4186.