LuxWash Co.
Privacy Policy
Last updated: August 21, 2026
1. Information We Collect
When you request a quote, book a service, or create an account with LuxWash Co., we collect information such as your name, email address, phone number, property address, and details about the services you're interested in. If you create an account, we store your login credentials securely and any properties or maintenance plans associated with your account.
2. How We Use Your Information
We use your information to schedule and perform the services you request, send quotes and invoices, communicate appointment details and reminders, respond to inquiries, and — with your consent — send offers about future services or maintenance plans. We do not sell your personal information to third parties.
3. Service Providers We Use
We work with trusted third-party providers to run our business: a scheduling and customer relationship platform to manage bookings and communications, and a payment/invoicing provider (QuickBooks) to process and track invoices. These providers only receive the information necessary to perform their function and are contractually restricted from using it for any other purpose.
4. Photos & Videos
We may take before/during/after photos or videos of completed work for quality control. If you've given permission, these may also be used in our marketing. See our Terms & Conditions for details on opting out of marketing use.
5. Cookies & Website Analytics
Our website may use basic cookies and analytics to understand how visitors use our site and to improve the booking experience. You can disable cookies in your browser settings; some site features (like saving a form in progress) may not work as well without them.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time, subject to records we're required to keep for tax or legal purposes.
7. Your Rights (CCPA)
If you are a California resident, you have the right under the California Consumer Privacy Act (CCPA) to request access to, deletion of, or a copy of the personal information we hold about you, and to opt out of any sale of personal information (we do not sell personal information). To exercise these rights, contact us using the information below. We will not discriminate against you for exercising any of these rights.
8. Data Security
We use industry-standard safeguards to protect your information, including encrypted data storage and restricted access to customer records. No method of transmission or storage is 100% secure, but we work to protect your information to the best of our ability.
9. Children's Privacy
Our services are intended for adults arranging service for their home or business. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The version posted on this page is the one currently in effect.
11. Contact Us
If you have questions about this Privacy Policy or want to exercise any of your privacy rights, contact us at (925) 396-4186.
Questions about your data? Contact us at (925) 396-4186.